How We Measure Quality
Anderson Regional Health System delivers quality health care using proven therapies to treat our patients. In doing so, we adhere to a set of widely accepted clinical indicators. These evidence-based measures were developed by The Joint Commission (TJC), in conjunction with the American Hospital Association (AHA) and the Centers for Medicare and Medicaid Services (CMS) utilizing a value-based, disease centered approach.
Anderson rigorously measures patient safety and other clinical indicators to ensure we are exceeding current standards and setting new benchmarks for quality. We want all our patients and their families to feel confident choosing Anderson as their healthcare provider of choice. It is our goal to provide timely, accurate, safe and effective, patient-centered care. We strive to create a high-reliability culture that fosters and supports patient safety as a core value. We are committed to delivering the best possible clinical care to our patients. We benchmark and measure our performance against other hospitals across the country. Anderson leaders evaluate quality and patient safety based on process and outcomes data in order to ensure exceptional patient outcomes.
Our Quality Priorities
Our commitment to quality begins with the board and the executive staff. They ensure that commitment by hardwiring processes to monitor and analyze patient experience and outcome data. Performance improvement initiatives are then developed when indicated. These initiatives are executed as close to the bedside as possible. A Strategic Initiative is developed annually and serves as the framework for quality and performance activities throughout the hospital. An Annual Quality Report is then published each year and provided for the medical staff, executive staff as well as the board and the entire leadership team to share with their departments.
An Ongoing Commitment to Quality
Quality and performance improvement are ongoing, organization-wide activities that extend to all aspects of inpatient and outpatient care. These activities affect and are impacted by patients and their loved ones, physicians and all caregivers, and every team member within our organization, utilizing a multidisciplinary approach to problem-solving. Lean process improvement is used for this purpose.
Lean is an organizational culture dedicated to increasing value by driving out waste. Lean is customer focused, realizing that the patient defines the value of your product and anything other than value is defined as waste. One such value is quality healthcare. In order to sustain system-wide quality improvement, Anderson engaged fully in the implementation of Lean value-based principles in 2014.
The Healthcare Lean Certificate program for Anderson employees is a four month commitment and each applicant is strategically selected based on the need within the organization. Currently Anderson graduates two classes per year. At Anderson, we understand that our patients have the right to choose where they receive their healthcare and value is a big part of that decision. For that reason, Anderson is dedicated not only to their employees by offering this continued learning, but to the community we serve by focusing on the customer’s point of view and understanding that the expenditure of resources for any goal other than the creation of value for the customer is waste.
Quality is dynamic in nature and success requires innovative thinking. At Anderson Regional Health System, we recognize that to ensure quality care we must be continuously vigilant. We are dedicated to providing excellence in care in order to advance the health of the people we serve with a relentless focus on quality and patient safety.
We welcome you to visit http://www.medicare.gov/hospitalcompare to see how we’re doing.